Policies and Practices
All services are by appointment only.
A deposit may be required to reserve appointments for color corrections, major transformations, or extended services. These appointments are not considered confirmed until the deposit has been received.
Deposits are non-refundable unless the appointment is rescheduled at least 7 days prior to the scheduled appointment date.
To ensure availability, it is recommended (but not required) that color services are scheduled 14–21 days in advance.
Appointments cancelled within 48 hours of the scheduled appointment time will be subject to a cancellation fee of 50% of the scheduled service total.
Failure to pay the cancellation fee may require full prepayment for future appointments.
Same-day cancellations may result in a fee of up to 100% of the scheduled service total.
Failure to attend a scheduled appointment without notice will result in a fee of 100% of the scheduled service total.
A non-refundable deposit will be required to reserve any future appointments after a no-show.
Two missed appointments without notice may result in the loss of future booking privileges.
Please arrive on time so you can enjoy your full luxury experience and to respect the appointments scheduled after you.
If you are running late, please notify me as soon as possible so I can adjust the schedule when possible.
Arrivals more than 15 minutes late may require service adjustments or a shortened finishing time. Arrivals more than 30 minutes late may require the appointment to be rescheduled.
Appointments rescheduled due to late arrival will be treated as same-day cancellations and subject to applicable cancellation fees.
Please review your appointment confirmation carefully to ensure your scheduled services are correct.
If changes are made at the time of your appointment and I am no longer performing all originally scheduled services, a fee of 50% of the services removed may apply if the change creates a significant difference in appointment timing.
If you are unsure about your appointment details, please reach out — I’m always happy to help clarify!
Your satisfaction is very important to me. If you have concerns about your service, please contact me within 7 days of your appointment so we can discuss a complimentary adjustment.
Many concerns are the result of simple miscommunication and can often be easily corrected. Honest feedback and open communication are always appreciated.
If your original goal was achieved but you decide the look is not the right fit, adjustments can be made. Depending on the changes requested, additional product or service charges may apply.
If the requested adjustment is a significant change from the original goal and requires additional time or services, an additional charge may be required. In some cases, a waiting period may be recommended to protect the integrity of your hair before making adjustments.
Complimentary adjustments cannot be offered if:
- Changes were made by another stylist or outside of the salon
- At-home adjustments were made
- Recommended aftercare instructions were not followed
- Recommended maintenance appointments were not maintained
At this time, refunds are not offered for completed services.
I am committed to being honest, transparent, and upfront about services, expectations, and achievable results.
A thorough consultation is an important part of creating your desired look and ensuring clear communication throughout the process. Please be prepared to discuss your hair history, lifestyle, at-home routine, current products, and your inspiration photos or goals.
Please keep in mind that AI-generated inspiration photos may not always represent realistic hair results. Factors such as hair history, texture, density, current condition, and maintenance requirements all play a role in what can be achieved.
I may recommend adjusting your desired look if:
- Achieving the result could compromise the health or integrity of your hair
- The goal is not realistic based on your color history, natural level, or current hair condition
- The required maintenance does not align with your lifestyle, budget, or preferred appointment frequency
My goal is always to create a result that is beautiful, achievable, and sustainable for you and your hair.
Due to the intimate size of the salon, I ask to be informed prior to the appointment if there will be any additional guests.
Payment is due at the time services are rendered. In some cases, a deposit or percentage of the total service cost may be required prior to the appointment.
Accepted payment methods include:
•Debit or Credit Card with tap-to-pay
•Venmo or Zelle
•Cash is accepted; however, exact change may not always be available.
•Affirm - allows qualifying guests to split their payments into convenient installments.
Thank you for supporting my small business, respecting my time, and allowing me the opportunity to create for you. Every appointment is intentionally designed to be a personalized, luxury experience tailored to each guest, and I genuinely value the trust placed in me to bring your vision to life.
I take great pride in my work and in providing an experience that feels thoughtful, collaborative, and high-quality from start to finish. Your continued support, kindness, and understanding mean more than I can express.
With love and encouragement,
Lexi Gramm
Ulterior Motive Beauty
Hours
Location
Free Parking behind the salon accessed via Fox's Alley.